Frequently Asked Questions - Marketplace
Questions related to AltGlobe's online store
Each Seller on AltGlobe has his or her own shipping policies. If you did not note the estimated shipping time while purchasing the product, you can alway go back to the product page and look for the Seller's Store Details link under the Product Owner sidebar, on each product page.
In the Store Details page, you will find the shippng policies and other policies for that store.
If you are not completely sure about what you see, you can always contact the seller personally and ask your question to be more clear.
When you purchase a product on the AltGlobe marketplace, you join the community, hence you have an account with AltGlobe.
When you login to your account, on your profile, you will find a tab that says My Orders. click on this tab and you will see your order/s, which includes the status of your order.
In order to manage your stock for a specific product, you will need to go and edit this product first. Once you click on Edit, you will see 2 sub-tabs that say Product and Stock.
Click on the stock and in the new window enter the number of items.
When the stock level drops below the threshold value, you will be notified by mail.
Another way to manage a product stock is to click on "Save and continue", at the bottom of the product submission form, when you finished inserting the product details.
Simply, go to My Account, then click on the Edit tab and you will notice a sub-tab called Store Details. Click on it and fill in the complete form. This form will be the "ID" of your AltGlobe Store, where people can learn about what your business does and what are your positive alternatives for aware consumers.
This form is also the official application for opening an AltGlobe Store.
If your products are friendly to the environment and humans (the positive alternatives, as we call them on AltGlobe), and you are their legal owner, you might want to join our sellers and share your products with the AltGlobe community and our visitors.
Share with us the details of your store and why it is such a special product (in terms of being pro-humans and environment-friendly).
Once you completed your Store Details form, we will be notified, review the details you provided and grant you the Seller role.
You need to have the Seller role on AltGlobe in order to submit products to the marketplace. Read here How do I get the Seller role on AltGobe.
If you are a Seller, check out the navigation block on your right handside and click the link that says Submit Product.
We are currently (and probably for long time) building our tips to make buying and selling on the marketplace easier for you and others. Please use the link on your right that says Submit FAQ. Choose Marketplace as the category for your FAQ to ask your question (you will need to be longged in to do that, naturally) .
Your question will be answered promptly and will be shared with everyone else here, on the Marketplace FAQs page.
If your question should not be posted here, email us.
